CSM Simulation is a generic framework for enterprise gamification and experiential learning workshops which saves money, reduces risks, and delivers a superior customer experience
Empower Your People – Through Play and Serious Fun
CSM Simulation allows participants to learn by doing, and not by just listening, reading, or watching
Easier, Better, Faster, Cheaper Customer Engagement - generate more revenue by designing, developing and deploying Service Management serious games
A remaining experience
A Serious Business Game
An ESM Simulation
Easier, Better, Faster, Cheaper Customer Engagement
CSM Simulation Harbor Game as a customized ESM digital business simulation framework provides both Public and Private organizations with a proven and repeatable structure for increasing value and revenue. HG can also be used to answer the question: “what is in it for me?”
CSM Simulation Harbor Game
ESM/ITSM CSM Simulation Harbor Game
INSPIRE TOOLKIT helps to explore the B2B Elements of REAL VALUE
The gamification market is expected to reach USD 11.10 Billion by 2020, at a CAGR (Wachstumsrate) of 46.3% (source: marketsandmarkets) Business gamification and experiential learning workshops involves techniques to enrich customer engagement which plays an important role in the growth of the organizations.
REAL VALUE = f(Performance) = f(Motivation x Ability) + Opportunity = Tatsächlicher Wert
How can leadership teams actively devise ways to deliver more value, whether functional (saving time, reducing cost, getting faster and better) or emotional (e.g. reducing anxiety)?
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